This privacy policy describes how we process the personal data of users who visit the official website of the Parish of Santa Maria degli Angeli – Diocesan Shrine of Saint Pio and use the services, forms, and features available online.

The data controller is the Parish of Santa Maria degli Angeli – Diocesan Shrine of Saint Pio.

Address: Piazza SS.ma Annunziata, 1, 82020 Pietrelcina (BN)
Contact email: info@parrocchiapietrelcina.it
Phone: 0824 991304

The following personal data may be collected and processed through this website:

• identification and contact information, such as first name, last name, email address, phone number, mailing address, and other information voluntarily provided in the website forms;
• data related to requests submitted by the user, such as requests for Masses, prayer intentions, lighting of candles, certificates, pilgrimage reservations, requests regarding the parish youth group, sacramental requests, and other communications addressed to the parish;
• any documents uploaded by the user, where applicable in the forms;
• technical browsing data, such as IP address, browser data, time of request, pages visited, and security logs;
• data related to payments, donations, or orders placed through external services or through the website’s e-commerce section.

• to enable navigation and the proper functioning of the website;
• receive, manage, and process requests submitted by users via the forms on the website;
• organize pastoral activities, reservations, services, document requests, and other services related to the parish’s activities;
• to manage offers, donations, or payments that may be related to the requested services;
• manage orders and purchases made through WooCommerce;
• send service communications directly related to the user’s request or the order placed;
• to comply with legal, tax, administrative, or security obligations;
• to establish, exercise, or defend a right of the Data Subject.

The processing of personal data is based, as applicable, on the implementation of pre-contractual measures or the handling of a request made by the data subject, on the provision of a requested service, on the fulfillment of legal obligations to which the Data Controller is subject, on the data subject’s consent when required, and on the Data Controller’s legitimate interest in website security, the prevention of abuse, and the proper organizational management of parish activities.

You must provide the information marked as required in the forms in order for us to process your request properly. Failure to provide this information may prevent us from accepting your request, providing the requested service, or processing your order correctly. Providing optional information is voluntary, and failure to do so will not prevent you from submitting your request, unless otherwise specified.

Personal data is processed using paper-based, computerized, and electronic means, in accordance with the principles of lawfulness, fairness, transparency, data minimization, and security. The Data Controller implements appropriate technical and organizational measures to prevent unauthorized access, loss, destruction, disclosure, or unlawful use of the data.

The data may be disclosed, to the extent strictly necessary, to:

• personnel authorized by the Data Controller;
• providers of technical and IT services, hosting, maintenance, support, and website management;
• payment service providers;
• suppliers and platforms related to order management and e-commerce;
• consultants and entities that provide administrative, accounting, legal, or organizational support;
• public authorities or authorized entities, in the cases provided for by law.

The data is not disclosed, except in cases where publication is expressly provided for by the requested service and clearly indicated to the user.

If the website allows donations, contributions, or payments, the transaction may be processed through external platforms, such as PayPal. In such cases, the data necessary to process the payment is handled directly by the payment service provider in accordance with its own privacy policy. The Data Controller does not collect or store complete payment card details, but may receive only the information necessary to confirm the outcome of the transaction or to link the payment to the request submitted by the user.

The website may allow users to purchase products or services through the WooCommerce platform.

In this context, we collect and process personal data necessary for order management, including:

• first and last name;
• email address;
• phone number, if requested;
• billing address and, if necessary, shipping address;
• information regarding the order placed;
• any additional information provided by the user during checkout or in the order notes.

The data is processed exclusively for the following purposes:

• manage and process orders;
• to provide the requested products or services;
• send order-related communications;
• comply with administrative, accounting, and tax obligations.

Payments are processed through external platforms, such as PayPal, which handle data in accordance with their own privacy policies.

Order data is retained for as long as necessary to process the orders and, thereafter, for the period required by applicable tax, administrative, and accounting regulations.

For certain services on the site, such as public sections dedicated to candles, prayer intentions, or other content visible online, the full name or part of it may be published on the site only to the extent strictly necessary for the purpose of the service. Where applicable, the site clearly indicates this before the request is submitted. In some public sections, the name may also be displayed in a partial or abbreviated form, for example using the initial of the last name, in order to minimize the impact on the data subject’s privacy.

Personal data is retained for the time strictly necessary to fulfill the purposes for which it was collected and, thereafter, for any period required by regulatory, administrative, tax, or accounting obligations, or to protect the interests of the Data Controller.

In general:

• Data submitted via contact forms or organizational requests is retained for the time necessary to process the request and for a subsequent period consistent with administrative and archiving requirements;
• Data related to payments, donations, or orders are retained for the periods specified by applicable law;
• Technical and security logs are retained for a period of time commensurate with the purposes of protecting the site and preventing abuse.

This website uses technical cookies necessary for the website to function and, where applicable, third-party cookies or other tracking tools only in accordance with the user’s preferences as indicated via the cookie banner. Detailed information about the cookies used, their purposes, and how to manage consent is available in the Cookie Policy.

Some third-party providers used by the website—such as payment services, video services, mapping services, technical tools, e-commerce platforms, or cloud services—may process data outside the European Economic Area. In such cases, the processing is carried out in accordance with the safeguards provided by applicable law.

The data subject may exercise the following rights in the cases provided for by law:

• access to personal data;
• correction of inaccurate data;
• data deletion;
• restriction of processing;
• objection to processing;
• data portability, where applicable;
• withdrawal of consent, where the processing is based on consent, without affecting the lawfulness of the processing carried out prior to the withdrawal;
• file a complaint with the Data Protection Authority.

Requests can be sent to the email address info@parrocchiapietrelcina.it.

The services provided on this website are not intended to intentionally collect personal data from minors without the involvement of those exercising parental responsibility, except where required by law or by the nature of the service requested.

This policy may be updated at any time, including as a result of regulatory, organizational, or technical changes. Users are encouraged to check this page periodically.

For inquiries regarding the processing of personal data:

info@parrocchiapietrelcina.it

Last updated: April 17, 2026